Returns
Hey girl! 🤍 Our biggest hope is that when your Lewis Lane package shows up, you open it and instantly fall in love. Like the “yep… I’m wearing this today” kind of love. That’s always the goal around here! But let’s be real for a second… sometimes things just don’t work out the way we hoped (we’ve all had those moments). Maybe the fit isn’t quite right or it just doesn’t give you that “oh this is the one!” feeling. So we’ve tried to make our return process as simple and fair as possible. Nothing crazy here — just a few basic guidelines so everything runs smoothly for our customers and our little small business. Ready? Let’s break it down!
Let's go over the basics!
RETURNS — PLEASE READ BEFORE SENDING 🤍
We’re happy to accept eligible returns! Here’s what you need to know:
RETURN BASICS
You have 14 days from the day your package is delivered to send an item back to us, once those 14 days pass, the item is considered final and can no longer be returned, we always recommend trying your items on as soon as they arrive
• Items must be unworn, unwashed, with tags attached and free of stains, odors, deodorant, or damage
• Returns received outside the 14-day window will not be accepted.
• Customers are responsible for return shipping.
REFUNDS
We don’t offer refunds back to the original payment method. Instead, approved returns will receive store credit. This helps us keep things running smoothly and allows us to keep bringing you great styles at fair prices. Think of it as a second chance to grab something else you’ve had your eye on… because let’s be honest, there’s always another cute piece waiting for you here. ✨
FINAL SALE — CANNOT BE RETURNED
• Sale & clearance items
• Doorbusters & flash sale itemS
• Jewelry & accessories
HOW TO RETURN
- Put your name + order number inside your package.
- Mail your return within 14 days of delivery.
- Once received, please allow a few business days for processing.
Return Address:
Lewis Lane Boutique
Attn: Returns
25420 Moss Circle
Cleveland, TX 77328
EXCHANGES
We do not offer direct exchanges. If you need another size, place a new order and return the original eligible item for store credit.
DAMAGED ITEM?
Email us within 3 days of delivery with your order number and photos of the damage.
📧 Shoplewislane@gmail.com
Please check your items as soon as they arrive. After the return/damage windows have passed, we are unable to make exceptions. 🤍
I returned an item and have not received my gift card code yet! What do I do?
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If you have not received an email with your gift card code 5-7 business days after we have received it here, please let us know! You can shoot us an email or call us. Keep in mind that sometimes the email may filter into your junk or spam folder!